Privacy Policy

Soft Gear’s Personal Information Protection Policy


Those who use neem or this website (hereinafter referred to as “Service”) are deemed to have agreed to the following conditions.
Soft Gear Co., Ltd. may change the terms of use without notice. In that case, please note that the changed terms of service will apply.

Soft Gear Co., Ltd. (hereinafter referred to as “Company”) pays close attention to the information posted on this website but is not held responsible for the following:

1. All posted information is correct, safe, and useful
2. All posted information is kept up to date
3. Any damage caused by the use of Service
4. Server shutdown without notice, changes to information, discontinued or suspended provision, or any damage caused by the above points

When using a link to another website from Service, please follow the terms of use of the linked website.

Company recognizes that the personal information of its customers is important information that constitutes privacy in the operation of its business. When handling personal information in business, Company strives to protect personal information with appropriate internal rules and organizational structure.

Acquisition, Use, and Provision of Personal Information

Company will specify the purpose of use of personal information within the scope of its business activities, and acquire, use, and provide personal information fairly and appropriately within the limits necessary to achieve said purpose. In addition, Company will take measures to prevent the obtained personal information from being used for other purposes. In the case that it becomes necessary to use personal information beyond the scope of its purpose of use, Company will notify you in advance of the purpose, unless there is a valid reason.

Compliance with Laws and Regulations

Company will comply with the laws and regulations concerning personal information, national guidelines, other norms, and social order, and strive to protect personal information appropriately.

Appropriate Management of Personal Information

Company fully recognizes the risks of unauthorized access, loss, destruction, falsification, leakage, etc. of the personal information that it handles, and will implement reasonable safety measures and take appropriate corrective actions when problems occur.

Responses to Inquiries

Company will respond appropriately to inquiries regarding personal information that it handles, such as disclosure, corrections, suspension of use, and complaints.

Continuous Improvements

Company has established its own management rules and system for personal information protection and will ensure that all employees will make use of the system thoroughly, and regularly review it to make continuous improvements.


1. Company shall not be liable for any damage caused by the user or by third parties in the following cases:
・When a user uses false facts or personal information of another person
・When personal information management of users is insufficient
・When users do not verify the changes made to this policy
2. This policy is effective between Company and the user and does not extend to third parties including links to Service. Companies or individuals who acquire data through third-party sites or services that users can access through Service, or through sweepstakes or sales promotion activities, have individual privacy and data acquisition rules that are independent of Company. Please be aware that Company does not have any obligations or take responsibility for these independent rules or activities.

About Service

Customers can visit Service without disclosing their personal information, and a customer’s personal information will not be collected just by visiting this page. For example, Company may analyze statistical trends such as which pages of this website are most popular, but personal information will not be included in the analysis. For inquiries regarding the handling of personal information, please contact us here.
Established on June 22nd, 2023

Soft Gear Co., Ltd.
CEO Kengo Aoki

<Personal Information Protection Contact Information>
Personal Information Support
Personal Information Protection Manager: Administrative Headquarters

About the Handling of Personal Information by neem and the neem Website

Soft Gear Co., Ltd. (hereinafter referred to as “Company”) is committed to the appropriate protection of personal information based on the “Personal Information Protection Policy”. Company will inform its customers about the personal information it obtains or holds for business as follows.

(1) Name, Address and CEO of Business Operator Handling Personal Information

Business Name: Soft Gear Co., Ltd.
CEO: Kengo Aoki
Address: Kosugi Bldg. 7F, 1-28-11 Shinjuku, Shinjuku-ku, Tokyo

(2) Personal Information Protection Manager Contact Information

Personal Information Protection Manager: Mako Horie
Phone Number: 03-5367-0255

(3) Personal Information Purpose of Use

The purpose of use and items of personal information acquired by Company for neem and neem services is as follows.

Personal information (name, e-mail address, address and other information) entered at the time of registration by a customer (in the case of a corporation, the person in charge)

・For registering a customer’s account
Contact Information
・To respond to inquiries from customers to Company
IP address and access log related to a customer’s device using neem and the neem website (record of neem or the neem website usage date and time, functions used, etc.)
(Record of neem or the neem website usage date and time, functions used, etc.)
・To confirm that customers are properly using neem and the neem website
・To provide support to customers who are using neem and the neem website
・To investigate and resolve the cause of troubles that occurred on the server
・For use as statistical data

(4) Provision of Personal Information to Third Parties

In providing neem and the neem website, we may provide your personal information to a third party in a foreign country that we outsource.

1. Purpose of providing to third parties
・To provide neem and the neem website
2. Items of personal data provided to third parties
・Name, e-mail address
3. Method of provision to third parties
4. The type and attributes of the person receiving the information or the organization of the person receiving the information
・Law firms within each country
5. Method of acquisition
・Acquired from the person through the creation of a neem account through neem or on the neem website
We will take necessary and appropriate measures for other matters stipulated by the Rules of the Personal Information Protection Committee as necessary to protect the rights and interests of individuals.

(5) Consignment of Handling of Personal Information

All or part of the personal information acquired that is being handled may be outsourced within the scope of business operations.

(6) About the Usage of Cookies

neem and the neem website may use cookie files. Cookies are small pieces of information that are sent to your browser when visiting the neem or neem website and are used for the following purposes:

1. To identify the device a customer is using
2. Used in combination with access logs, to get a more accurate picture of the number of customers visiting neem or neem website
3. Used in combination with access logs, in order to investigate which pages, etc. a customer browsed on our site
4. To analyze a customer’s access to neem or neem website using website analysis tools such as Google Analytics (For more information about how data is collected and processed by Google Analytics, see “HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES” page: and Microsoft Clarity, see “Microsoft Privacy Statement” page:
5. For the delivery of behavioral targeting advertisements to customers. Furthermore, depending on the browser being used, it is possible that the browser is set up not to receive cookies sent from this site. In this case, some functions of neem and the neem website may be restricted or may not function properly.

(7) Inquiries About Personal Information

For complaints, consultations, and inquiries regarding the handling of personal information, including those related to personal information subject to disclosure, please contact “Personal Information Support” below.

(8) Authorized Personal Information Protection Organization


(9) Disclosure Procedures

Company will promptly respond to requests for disclosure, etc. of personal information (notification of purpose of use, disclosure, correction of contents, addition or deletion, suspension of use, suspension of provision to third parties, disclosure of records provided to third parties) regarding personal information subject to disclosure. At a customer’s request, Company will respond within a reasonable period of time after confirming that the customer is the person or agent who made the request.

(10) Disclosure Acceptance and Personal Information Support

Please contact the following reception desk for requests regarding disclosure of personal information subject to disclosure. Once a customer has contacted the Personal Information Support team, Company will send a “Request for Disclosure of Personal Information” form to the customer by mail, or by fax, email, etc. Please fill out the necessary documents and send them to the Personal Information Support team via email, mail, etc. (The claimant will be responsible for the shipping fee)
After confirming that the person (or agent) who filled out the “Request for Disclosure of Personal Information” form, Company will respond by issuing a written document. Please note that Company may not be able to respond to requests for disclosure that are not based on this method.

(11) Measurements Taken for Safe Management of Retailed Personal Data

In order to handle personal information strictly, Company has established regulations regarding personal information based on a personal information protection policy that complies with JIS Q 15001, and operates a personal information protection management system.
To ensure the proper handling of personal information, we have implemented safety control measures from four perspectives: organizational, personnel, physical, and technical.
  • Organizational measures: We are taking necessary measures to understand status of handling personal data and to review safety management measures such as establishing an organizational structure, operating in accordance with rules regarding the handling of personal data, developing means to confirm the status of handling of personal data, establishing a system to respond to incidents such as leaks, etc.
  • Personnel measures: Conduct personal information protection training once a year for all employees. Obtain non-disclosure agreement documents containing personal information when joining and leaving the company.
  • Physical measures: Employees entering and leaving the office are managed using an “Employee Entrance/Exit Record Sheet” and for visitors to the office, after their identity and reason for visit are confirmed at the entrance, information such as the date, company name, name, and time of entry are kept in a “Visitor Log Book”. We take necessary measures to delete personal data and dispose of equipment, electronic media, etc., such as managing the areas where personal data is handled, enact the prevention of theft or equipment and electronic media and of leakage when carrying electronic media.
  • Technical measures: The personal information protection manager will manage the issuance, update, and disposal of IDs that contain access rights, and immediately delete the access rights of users who no longer require access to personal information.

For specific safety control measures, please inquire from the following support desk.

【Contact Information】
Personal Information Support
Department in Charge of Personal Information Support: Administrative Headquarters
Address: 1-28-11 Shinjuku, Kosugi Bldg. 7F, Shinjuku-ku, Tokyo 160-0022
Phone Number: 03-5367-0255